Privacy Policy

The Bureau of Little Things
Last updated: September 2026

At The Bureau of Little Things, we respect your privacy and are committed to looking after the personal information you share with us.

This Privacy Policy explains what information we may collect, why we collect it, how it is used and the rights you have in relation to your personal information.

1. Who we are

The Bureau of Little Things provides virtual assistance and business support services.

For questions about this Privacy Policy or your personal information, please contact:

Email: hello@thebureauoflittlethings.co.uk

2. Information we may collect

Depending on how you interact with The Bureau, we may collect information including:

  • Your name

  • Email address

  • Telephone number, if provided

  • Business or trading name

  • Information submitted through our website enquiry form

  • Details about the services or support you are interested in

  • Correspondence between you and The Bureau

  • Information necessary to provide agreed services

  • Invoice, payment and transaction information

  • Technical information generated when you use our website, where applicable

Please do not send sensitive personal information through our general enquiry form unless it is genuinely necessary and has been agreed in advance.

3. How we use your information

We may use personal information to:

  • Respond to enquiries

  • Discuss and arrange services

  • Provide agreed virtual assistance and business support

  • Communicate with clients

  • Manage our client relationship

  • Prepare invoices and maintain business records

  • Meet legal, tax and accounting obligations

  • Maintain and improve our website and services

  • Protect the security of our business and website

4. Our lawful basis for using your information

Depending on the circumstances, we may process personal information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you.

We may also process information where necessary to comply with a legal obligation or where we have a legitimate business interest and that interest does not override your rights.

Where we rely on consent, you may withdraw that consent.

The appropriate lawful basis depends on what you actually do with the information, and the ICO says businesses should determine this before processing the data. ICO

5. Sharing your information

We do not sell your personal information.

Information may be shared with trusted service providers where reasonably necessary to operate the business or provide services. This may include website hosting, email, cloud storage, accounting or payment-processing providers.

Our website is currently built using Squarespace, and information submitted through the website may therefore be processed using services involved in operating the website.

We may also disclose information where required by law.

6. Client information

Some services provided by The Bureau may involve working with information supplied by a client, including information relating to the client's own customers or contacts.

Where this applies, appropriate arrangements regarding confidentiality, access and data protection should be agreed with the client before work begins.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting or reporting requirements.

Different types of information may therefore be kept for different periods.

The ICO requires businesses to explain either their retention periods or how those periods are determined. ICO

8. Keeping information secure

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet or electronic storage system can be guaranteed to be completely secure.

9. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function. Other cookies, such as certain analytics or marketing cookies, may require your permission.

The ICO says website visitors need to be informed about cookies and that consent is generally required for cookies that are not strictly necessary. ICO

10. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including rights to request access, correction or deletion of your information, restrict or object to certain processing, and obtain certain information in a portable format.

You may also have the right to withdraw consent where consent is the basis on which information is processed.

To exercise a relevant right, contact:

hello@thebureauoflittlethings.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO) if you have concerns about how your personal information has been handled. ICO

11. Changes to this policy

We may update this Privacy Policy when our services, website or legal obligations change.

The latest version will be published on this website with its updated date.